AI-powered MSP triage - built for ConnectWise teams.
MSP Vision automates ticket triage, rewrites resolution notes, and generates vCIO reports - so your team spends less time on admin and more time delivering value.
Connects to your existing ConnectWise instance in minutes. No credit card required.
Everything you need
One platform. Three superpowers.
MSP Vision bundles the tools your team actually needs into a single, connected workspace — no stitching together half a dozen apps.
AI Triage
Automatically suggest board, status, priority, and type/subtype from the full ticket context — with human-in-the-loop review for low-confidence calls.
vCIO Insights
Turn ticket patterns into quarterly strategic reports. Build client intelligence that positions your MSP as a trusted advisor.
Smart Notes
Rewrite completed-ticket notes into customer-facing summaries that filter PII and follow your organization's preferred tone, style, and format.
Built for your whole MSP
Every role on your team wins.
Whether you dispatch, manage accounts, or close tickets, MSP Vision has a workflow built specifically for how you work.
For
Dispatchers
Zero ambiguity. Every ticket.
The AI triage queue gives your dispatcher a ranked list of suggested board, status, priority, and type assignments — with the confidence score and reasoning visible. One click to approve, or override freely.
- Auto-populated triage fields from ticket text
- Confidence score + source explanation
- Human-in-the-loop approval queue
- Training center to improve suggestions
Explore workflows and role-specific features
Built for your whole MSP
Every role on your team wins.
Whether you dispatch, manage accounts, or close tickets, MSP Vision has a workflow built specifically for how you work.
For
Dispatchers
Zero ambiguity. Every ticket.
The AI triage queue gives your dispatcher a ranked list of suggested board, status, priority, and type assignments — with the confidence score and reasoning visible. One click to approve, or override freely.
- Auto-populated triage fields from ticket text
- Confidence score + source explanation
- Human-in-the-loop approval queue
The difference
Before and after MSP Vision.
Dispatcher manually reads every new ticket
AI triage fields suggested instantly, ready to approve
Routing errors and mis-categorised tickets pile up
Pricing
Start free, then scale when the workflow is proven.
New workspaces can validate MSP Vision with practical usage limits, while larger teams can plan an SMB rollout around their ConnectWise operations.
Free
$0
Ticket analysis
AI ticket analysis and triage checks reset daily.
10 per day
Note rewrites
Client-ready rewrite actions reset daily.
10 per day
VCIO reports
Strategic report generation resets monthly.
10 per month
- No credit card required to start.
- Limits pause only the capped AI action; your workspace and saved work remain available.
SMB Pricing
Contact us for pricing
For MSPs ready to expand usage, align rollout support, or shape a broader integration plan.
- Custom usage limits for larger dispatcher, engineer, and VCIO teams.
- Guided rollout planning for ConnectWise workflows and priority integrations.
- Commercial terms shaped around your MSP footprint and support needs.
Online checkout for the SMB plan isn't available yet. Contact us and we'll get you set up.
Questions? Contact us
Integrations
Built for your stack.
We natively integrate with the core tools your MSP relies on every day, and new requests are routed as clean, structured intake so we can prioritize the next stack connections.
ConnectWise PSA
Deep, native two-way sync for tickets, time entries, and configurations.
Microsoft 365
Seamless identity management and single sign-on for your entire team.
IT Glue
Documentation context for client environments, assets, procedures, and knowledge workflows.